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TELE2 CUSTOMERS RECEIVE SURPRISE BILLS
DN reports that some Tele2 customers are receiving bills in the mail that are higher than usual, due to the mobile operator having caught up with calls that it missed billing its customer for previously, due to technology glitches. Johan Thorell, a student the Royal Institute of Technology, received a bill that was three times higher than normal. When he called Tele2’s customer service, he was informed that the operator has the right to bill its customers up to three years after the fact, and any potential itemization of the bill would take between four to six weeks to produce. Thorell is furious, and has started a Facebook page to protest the operator’s delayed billing; the Facebook protest has attracted 111 members in 48 hours.
DN reports that some Tele2 customers are receiving bills in the mail that are higher than usual, due to the mobile operator having caught up with calls that it missed billing its customer for previously, due to technology glitches. Johan Thorell, a student the Royal Institute of Technology, received a bill that was three times higher than normal. When he called Tele2’s customer service, he was informed that the operator has the right to bill its customers up to three years after the fact, and any potential itemization of the bill would take between four to six weeks to produce. Thorell is furious, and has started a Facebook page to protest the operator’s delayed billing; the Facebook protest has attracted 111 members in 48 hours.
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